The insurance industry is paper-based and thus being data-driven industry confidentiality of the client’s information is of utmost importance.
Insurance claims consume a lot of time in retrieving physical records from various filing forms. This often results in queries being put on hold while the relevant information is being gathered and processed thus these inefficient claims processing proves to be costly for the insurance company as there is a lot of correspondence being made between company and claimant.
Royal’s record management solution can spear your processing work by effectively managing these different types of paper documents which will increase the response time of your team and can thus handle customer queries readily and efficiently.
Insurance companies can thus take advantage of DMS solution to improve compliance with Solvency II, FSA, and other regulatory requirements by providing a time-stamped audit log of users.
With digital documents, Insurance companies can benefit a large by giving different access rights to confidential documents containing personal data and store these digital documents centrally in a secured digital file cabinet. Electronic management thus excludes the risk of document loss or damage.
Royal’s DMS solution thus reduces paper processing and allows users to access information from their phones, tablets, or computers directly from an ECM platform.